Frequently Asked Questions

Here are some of our most frequently asked questions that we come across.

What Exactly is a Managed Service Provider (MSP)?

Simply put a MSP is a company that remotely manages a business’s IT infrastructure. This is typically done on a proactive basis under a prepaid model. Essentially a MSP is an outsourced IT department for small to medium sized business when in-house IT capabilities maybe limited. MSP are not limited to just small and medium sized businesses. Many larger enterprises and government agencies will contract MSP for certain projects to supplement their IT department. A MSP can handle all of your IT needs or just very specific roles or projects. To learn more about all of the services we offer click here or feel free to contact us.

What Sets HPMA Solutions Apart From Other MSPs?

The staff at HPMA have several years of experience ranging from simple IT Support to supporting multinational enterprises and everything in-between. HPMA is also focused on providing enterprise level security for all clients. Security breaches are on the rise and they are not going to stop anytime soon. We also have dedicated staff that can help manage vendor relations and help review contracts to make sure you are getting the best pricing possible. We have relationships with multiple telecom providers, cable providers, internet providers, and cellular providers. Having this relationship ensures we can provide better value for our clients. We work with clients to ensure they are always planning for the future. We want to see your business succeed and reach it’s full potential and more. We are here to help your business.

What Are Your Normal Business Hours?

HPMA’s normal business hours are Monday thru Friday from 8am to 5pm. We understand that these are our business hours and not all business fall these hours of operations. That is we have staff on-call 24/7/365 we are constantly monitoring our clients environments. Most of the time we are able to resolve problems before our client’s opens for business the next day.

How Much Do You Charge?

This is probably the most asked question and we understand why. As a business owner you need to know the cost of any service. Unfortunately this is questions that has to be answered once we do a full consultation. No two businesses are alike so our solutions are custom tailored for each business. We want to see how your business operates and see how we can help you increase your productivity.

If I am Having Computer Issues How Can I Get Help?

A great question we offer support in many ways. We have a dedicated website setup where each employee for each client can login and submit a ticket for the issue they are running into. What if our employee can login to their computer or our office doesn’t have internet. Not a problem during our on-boarding we install a web app on employees smartphones so they can submit tickets from their phones or tablets (ios or android). You can also email us at Also in major outages you can even call us and speak with someone immediately.

How Long Will It Take To Get Help

We respond to issues based on the severity and business impact. While our technicians are working 24/7 to get you back up and running as soon as possible. Our goal is to always meet your company’s needs and address issues as soon as possible.

Do Technicians Need To Come To Our Office To Fix Issues.

Most of the time we are able resolve a vast majority of IT issues remotely. In the rare case we are not able to resolve the issues remotely we will send a technician on-site. Usually when technicians need to come on-site it is because they need to physically work on equipment on-site or if there is a network outage.